Level 2 Exclusive Managed Services for an Engineering Company

The Client

This is one of the world’s largest technicalceramics engineering companies.


  • Contract demand with entry level needs
  • Client used a local branch supplier that was unable to attract and maintain a pool of qualified, entry-level, contingent employees
  • Client wanted to temp‐to‐perm entry level hires
  • High turnover and poor quality among contracted employees
  • Labor supply, attendance, and turnover were not managed or monitored
  • High co‐employment exposure with existing service
  • There was no ownership of the service program


Exclusive Managed Services provided the following solutions:

  • A professional transition of service
  • A client-specific, exclusive onsite management team
  • A tailored recruiting, screening, and selection program
  • Customized orientation and on‐boarding
  • Integration with client’s management
  • Weekly involvement in production and planning meetings
  • Contingent workforce management
  • Employee process improvements
  • Weekly measured compliance
  • Quality performance reporting and analysis


  • Transition with zero impact to production
  • Complete re‐design of the recruiting and on‐ boarding process
  • Upgraded the quality of the contingent workforce
  • Achieved 99% compliance with order fill requirements
  • Average fill rate of 24 hours from time of order
  • Turnover rates were reduced to compliant levels
  • Established monthly KPI reviews for program assessment
  • Established quarterly continuous improvement goals