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Level 2 Exclusive Managed Services for an Engineering Company

The Client

This is one of the world’s largest technical ceramics engineering companies.

Tech Working at Engineering Business, Staffing Agency, OpSource Staffing, South Carolina

Challenges

  • Contract demand with entry level needs
  • Client used a local branch supplier that was unable to attract and maintain a pool of qualified, entry-level, contingent employees
  • Client wanted to temp‐to‐perm entry level hires
  • High turnover and poor quality among contracted employees
  • Labor supply, attendance, and turnover were not managed or monitored
  • High co‐employment exposure with existing service
  • There was no ownership of the service program

Solutions

Exclusive Managed Services provided the following solutions:

  • A professional transition of service
  • A client-specific, exclusive on-site management team
  • A tailored recruiting, screening, and selection program
  • Customized orientation and on‐boarding
  • Integration with client’s management
  • Weekly involvement in production and planning meetings
  • Contingent workforce management
  • Employee process improvements
  • Weekly measured compliance
  • Quality performance reporting and analysis

Results

  • Transition with zero impact to production
  • Complete re‐design of the recruiting and on‐ boarding process
  • Upgraded the quality of the contingent workforce
  • Achieved 99% compliance with order fill requirements
  • Average fill rate of 24 hours from time of order
  • Turnover rates were reduced to compliant levels
  • Established monthly KPI reviews for program assessment
  • Established quarterly continuous improvement goals