Level 2 Exclusive Managed Services for an Equipment Supplier

The Client

This company is a premier global supplier of a broad range of integrated systems, modules and components to the motor vehicle industry.

Challenges

  • High costs per hour to produce due to labor expense
  • High contract demand with fluctuating needs
  • Client was using one primary onsite and two back‐up suppliers
  • All 3 suppliers were unable to fill the number of contractors required
  • Unable to attract a satisfactory pool of contingent employees
  • Experienced high turnover rates of 70% per month
  • Poor quality among contracted employees
  • Labor supply, attendance, and turnover were not managed or monitored
  • Contract employees were not on‐boarded properly

Solutions

Exclusive Managed Services provided the following solutions:

  • A transition team that delivered zero impact on production
  • Implemented a cutting-edge recruiting, screening and selection program
  • Filtered and replaced slow or questionable performers
  • Customized orientation and on‐boarding
  • Involvement in production and planning meetings
  • Processed scheduling and precise labor delivery on time
  • Cost‐effective contract workforce management
  • Employee surveys for process improvements
  • Weekly measured compliance
  • Implemented quality performance reporting and analysis

Results

  • Transitioned 99% of the previous supplier’s workforce
  • Improved communication and increased efficiencies
  • Upgraded the overall quality of the contracted workforce
  • Achieved 100% compliance with order fill requirements
  • Involvement in production and planning meetings
  • Processed scheduling and precise labor delivery on time
  • Cost‐effective contract workforce management
  • Employee surveys for process improvements
  • Weekly measured compliance
  • Implemented quality performance reporting and analysis
  • Average fill rate of 24 hours from time of order
  • Turnover rates were reduced by 83%
  • Established monthly KPI reviews
  • Established quarterly continuous improvement goals
  • Provided annual savings of $1.5 million