Level 2 Exclusive Managed Services for Transportation Supplier

The Client

This company serves commercial truck, trailer and specialty original equipment manufacturers and certain aftermarkets.

Challenges

  • New facility start‐up in a remote location with recruiting challenges
  • Need for structured savings with new workforce design
  • Determining contract/full‐time workforce mix
  • Recruiting, screening, and on‐boarding demands exceeded the HR department resources
  • Quality contract employee recruitment
  • Management of labor supply, attendance, and turnover
  • Orientation and on‐boarding programs for new employees
  • Need to focus on facility and business start‐up

Solutions

The exclusive managed service program provided the solution to this client’s challenge:

  • Involvement in plant start‐up and planning
  • Implementation of an exclusive onsite management team
  • Established a wide range of recruitment resources
  • Tailored the recruiting, screening and selection program
  • Customized orientation and on‐boarding programs
  • Coordinated scheduling and precise on‐time labor delivery
  • Contract workforce management
  • Employee surveys for process improvements
  • Program performance reporting and analysis

Results

  • Achieved 100% compliance with order fill requirements
  • Provided complete facility recruitment for all positions requested (this began at 90% and migrated to 70%)
  • Average fill rate of 24 hours from time of order
  • Established monthly KPI reviews for program assessment
  • Established quarterly continuous improvement goals
  • Provided annual savings of $1 million