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Level 2 Exclusive Managed Services for Transportation Supplier

The Client

This company serves commercial truck, trailer and specialty original equipment manufacturers and certain aftermarkets.

Job, Career transportation, Staffing, Staffing Solutions, OpSource Staffing, South Carolina

Challenges

  • New facility start‐up in a remote location with recruiting challenges
  • Need for structured savings with new workforce design
  • Determining contract/full‐time workforce mix
  • Recruiting, screening, and on‐boarding demands exceeded the HR department resources
  • Quality contract employee recruitment
  • Management of labor supply, attendance, and turnover
  • Orientation and on‐boarding programs for new employees
  • Need to focus on facility and business start‐up

Solutions

The exclusive managed service program provided the solution to this client’s challenge:

  • Involvement in plant start‐up and planning
  • Implementation of an exclusive on-site management team
  • Established a wide range of recruitment resources
  • Tailored the recruiting, screening and selection program
  • Customized orientation and on‐boarding programs
  • Coordinated scheduling and precise on‐time labor delivery
  • Contract workforce management
  • Employee surveys for process improvements
  • Program performance reporting and analysis

Results

  • Achieved 100% compliance with order fill requirements
  • Provided complete facility recruitment for all positions requested (this began at 90% and migrated to 70%)
  • Average fill rate of 24 hours from time of order
  • Established monthly KPI reviews for program assessment
  • Established quarterly continuous improvement goals
  • Provided annual savings of $1 million