Level 2 Exclusive Managed Services for Leading Manufacturer

The Client

This company is the United States manufacturer of industrial chucks and is a world leader in consumer products with a commitment to excellence and innovation.

Challenges

  • Contract demand with fluctuating needs
  • Client was using a local branch supplier that was unable to fill the number of contractors required
  • Poor customer service from branch personnel
  • High turnover rates
  • Poor quality among contracted employees
  • Labor supply, attendance, and turnover were not managed or monitored
  • Contract employees were not on‐boarded properly

Solutions

Exclusive Managed Services provided the following solutions:

  • A transition team that delivered zero impact on production
  • Implemented exclusive onsite management team
  • A tailored recruiting, screening, and selection program
  • Customized orientation and on‐boarding
  • Quality performance reporting and analysis
  • Weekly involvement in production and planning meetings
  • Filtered and replaced slow or questionable performers
  • Contract workforce management
  • Employee surveys for process improvements
  • Weekly measured compliance

Results

  • Transitioned 99% of the previous supplier’s workforce
  • Upgraded the overall quality of the contracted workforce
  • Achieved 100% compliance with order fill requirements
  • Average fill rate of 24 hours from time of order
  • Turnover rates were reduced by 75%
  • Established monthly KPI reviews
  • Established quarterly continuous improvement goals
  • Provided annual savings of $1 million