Level 3 Exclusive Managed Services for Battery Manufacturer

The Client

This company is the leading manufacturer of high‐performance alkaline batteries.

Challenges

  • High costs per hour to produce due to labor expense
  • High contract demand with fluctuating needs – 50 to 600 in 60 days
  • Existing branch-supported staffing supplier had poor communication
  • Supplier unable to fill the number of contractors required
  • Unable to attract a satisfactory pool of contingent employees
  • High turnover and poor quality among contracted employees
  • Labor supply, attendance, and turnover were not managed or monitored
  • Contract employees were not on‐boarded properly

Solutions

Exclusive Managed Services provided the following solutions:

  • A transition team that could deliver zero impact on production
  • Implemented an exclusive onsite management team
  • A tailored recruiting, screening, and selection program
  • Filtered and replaced slow or questionable performers
  • Customized orientation and created a robust on‐ boarding process
  • Weekly involvement in production and planning meetings
  • Processed scheduling and precise labor delivery on time
  • Contract workforce management
  • Employee surveys for process improvements
  • Weekly measured compliance
  • Quality performance reporting and analysis
  • Introduced tiered program savings

Results

  • Transitioned 99% of the previous supplier’s workforce
  • Upgraded the overall quality of the contracted workforce
  • Achieved 100% compliance with order fill requirements
  • Average fill rate of 24 hours from time of order
  • Turnover rates were reduced by 50%
  • Established monthly KPI reviews
  • Established quarterly continuous improvement goals
  • Showed annual savings of $2.4 million